Return Policy

At Jidosha Electric Bikes, we aim to provide the highest quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure your peace of mind. Please review the details of our return policy below.

To be eligible for a return, the following conditions must be met:

Timeframe: You can return your Jidosha Electric Bike or accessories within 15 days of receiving the product.

Condition: The product must be in its original condition, unused, and undamaged. It should be returned in the original packaging with all components, including accessories, manuals, and other items that were part of the original purchase.

Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required for all returns.

Certain items are not eligible for return, including:

Customized Products: Electric bikes or accessories that have been modified or customized as per customer specifications.

Used Products: Items that show signs of wear, damage, or use, unless they are defective.

Gift Cards or Promotional Items: Free items or gift cards received as part of a promotion are not eligible for return.

If you meet the eligibility criteria, follow these steps to initiate a return:

Contact Us: Reach out to our customer support team at [insert email] or call us at +91-9971250519 to inform us of your intent to return the product. Please provide your order number, product details, and reason for return.

Approval: Once we review your request, our team will confirm if your return is eligible and provide further instructions on how to ship the product back to us.

Packaging: Ensure the product is securely packed in its original packaging to avoid damage during transit.

Shipping: Customers are responsible for shipping costs unless the product is being returned due to defects or damage incurred during delivery. We recommend using a trackable shipping service to ensure safe delivery.

Inspection and Refund: Once we receive the returned product, our team will inspect it to verify its condition. If approved, a refund will be processed to your original payment method within 7-10 business days.

If you receive a defective or damaged product, please contact us within 48 hours of receiving the item. We will arrange for a return, replacement, or repair at no additional cost to you. To ensure a swift process, please provide detailed photos or videos of the damage or defect.

Refunds are issued to the original payment method used during the purchase:

For Credit/Debit Card Payments: Refunds may take up to 7-10 business days to reflect in your account, depending on your bank or card issuer.

For UPI or Other Payment Methods: Refunds will be processed to the same account within 7-10 business days.

Please note that shipping fees are non-refundable unless the return is due to a manufacturing defect or delivery damage.

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired item.

Orders can be canceled within 24 hours of placing the order. After this window, cancellations will be subject to our return process. Please contact customer support at [insert email] or call us to cancel your order.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

We are committed to ensuring your satisfaction with Jidosha Electric Bikes and are here to make your return process as smooth as possible.